24 May, 2016

Mitre 10

Mitre 10: we did great things here

Ordering processes that required manual keying of data from one system into another were automated to send orders directly to the fulfilling store’s retail system. This delivery process logic included robust routing and queuing that catered for multiple independent stores and target systems being offline for scheduled end-of-day processing.

This has reduced errors and processing time; improved customer satisfaction; and directly contributed to growth in sales through the launch of a “Collect in Store” on-line shopping service.

“OSS Group were flexible, easy to work with and accommodating of all our needs.”